1. Make your complaint known to us
Clearly tell us what is going on and what we can do for you to resolve the complaint.
2. Preferably by email
In order to properly handle your complaint, we ask you to email the complaint. We do not do this to pass the complaint off, but to be able to take a good look at it and come up with a good solution. We really look at it as quickly as possible and we handle complaints immediately after you email us.
3. Information flow
We will inform you about the status of the complaint. Sometimes something is resolved quickly and sometimes it takes a little longer. There is always a solution! We take your complaint very seriously. You will in any case receive a substantive response from us within 7 working days of receipt of the complaint.
We ensure that we offer you a suitable solution within our power and regulations, you can rely on that!
The customer is our number 1 priority! We want nothing more than a satisfied customer for now and the future!
The best way to contact us for your complaint is as follows:
Are you not satisfied with the handling and you cannot find a solution together with our team? Then you can always submit it to the Disputes Committee Stichting Webshop Keurmerk.